Terms and Conditions

These terms apply to mobile cosmetic vehicle repairs supplied by Dean Seville trading as Mobile Smart Repairs Manchester. We visit an agreed suitable location; we do not offer a customer drop-off workshop. Last updated 26 September 2026.

Quotes and repair scope

Quotes are based on the photographs and details you provide and are subject to inspection of the vehicle. Please show the whole damaged area and tell us about previous repairs or non-original finishes. If hidden or materially different damage changes the method or price, we will explain and seek your agreement before additional paid work. You do not have to accept a revised quote.

Bookings and mobile access

A booking is confirmed when we agree the date, location, repair and any booking fee. Please make the vehicle accessible at a lawful, safe location with sufficient working space and any required permission. Weather, site conditions or damage unsuitable for a mobile repair may require postponement or a different recommendation. We will contact you as soon as reasonably possible about a significant change.

Booking fees, cancellations and missed appointments

We will tell you any booking fee, whether it counts toward the repair price and the applicable cancellation terms before you book. It is not automatically forfeited on cancellation. If we attend a confirmed appointment but cannot start because the vehicle, keys or suitable access are unavailable for reasons within your control, a reasonable call-out charge of up to £100 may apply, limited to our actual and reasonably unavoidable loss. We will consider the circumstances and take reasonable steps to reduce loss.

Tell us promptly if you need to cancel or rearrange by phone, text or WhatsApp. Any statutory cancellation rights for a contract made at a distance or away from our premises continue to apply. If you ask us to start work during a statutory cancellation period, we will explain any applicable payment consequences before starting.

Payment

The agreed price is payable as stated in your quote or invoice. PayPal and Klarna routes may be available on request. Any pay later option depends on the provider and your eligibility; its separate terms and repayment obligations are shown before you confirm. See our payment options.

Repair suitability and finish

We repair suitable cosmetic dents, scratches, bumper scuffs and painted alloy wheel marks at the agreed mobile location. An existing defect, underlying damage or unsuitable finish may prevent a durable cosmetic repair. We will explain this when identified and will not carry out additional work without your agreement.

Workmanship and consumer rights

We aim to carry out agreed services with reasonable care and skill. Our repairs carry a three-year workmanship guarantee from completion for defects caused by the work we performed. We will inspect a reported defect and, where it is covered, put the workmanship right at no charge. Existing damage, subsequent impact, wear or underlying defects are not workmanship defects. Contact us with your invoice and photographs so we can inspect a concern. Nothing in these terms limits your statutory rights under consumer law or excludes liability where doing so would be unlawful.

Contact and privacy

For a quote, cancellation, complaint or warranty concern, call 07999 909 404 or use the contact form. How we handle information is set out in our Privacy Policy.